App support
ClearCart Support
Help with ClearCart, common questions and ways to get in touch.
Common troubleshooting
- Check that your device has a working internet connection.
- Close and reopen the app, then try the action again.
- Check the App Store for the latest available version.
- If the problem continues, include your device model and iOS version when contacting support. Please do not send passwords or sensitive information.
Frequently asked questions
Why won't the barcode scanner open?
Camera scanning is available in the native app. Check that camera permission is enabled for ClearCart in your device settings, then try again.
Why isn't a product found?
ClearCart uses its own product records supplemented by Open Food Facts. If a product is missing, the app can accept product details and optional label evidence for review.
Can I correct product information?
Yes. The app includes a contribution flow for suggested corrections and new products, which are submitted for review.
Report a problem or suggest a feature
Tell us what happened, what you expected, and any steps that help us reproduce it. Feature ideas are welcome too.
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