App support
FAST/TRACK Support
Help with FAST/TRACK, common questions and ways to get in touch.
Common troubleshooting
- Check that your device has a working internet connection.
- Close and reopen the app, then try the action again.
- Check the App Store for the latest available version.
- If the problem continues, include your device model and iOS version when contacting support. Please do not send passwords or sensitive information.
Frequently asked questions
Does the timer continue when I close the app?
Yes. FAST/TRACK stores the relevant timestamps on your device and calculates elapsed time when the app opens again.
Why am I not receiving reminders?
Check that notifications are enabled in FAST/TRACK and in your device settings. Weekly reminders also require a schedule to be enabled.
Where is my fasting history stored?
The current implementation stores your timer, history, plans, goals and optional logs locally on your device. You can create a JSON backup or share fasting history as CSV.
Why are Health, cloud sync or watch features unavailable?
Those sensitive integrations are intentionally shown as unconfigured until their signing, privacy, account and backend requirements are completed.
Is FAST/TRACK medical advice?
No. It is a general wellbeing and record-keeping tool. If you are unsure whether fasting is appropriate for you, seek advice from a qualified healthcare professional.
Report a problem or suggest a feature
Tell us what happened, what you expected, and any steps that help us reproduce it. Feature ideas are welcome too.
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