App support
London Jam Cams Support
Help with London Jam Cams, common questions and ways to get in touch.
Common troubleshooting
- Check that your device has a working internet connection.
- Close and reopen the app, then try the action again.
- Check the App Store for the latest available version.
- If the problem continues, include your device model and iOS version when contacting support. Please do not send passwords or sensitive information.
Frequently asked questions
Why is a camera image or clip unavailable?
Camera positions, availability, images and clips come from the public TfL JamCam feed. Availability can change; the app uses a still-image fallback where possible.
Does the app need my location?
No. Location is optional and requested only when you tap the control to find nearby cameras.
How do I save a camera?
Open a camera and use the favourite control. Saved cameras are stored for quick access in the app.
Report a problem or suggest a feature
Tell us what happened, what you expected, and any steps that help us reproduce it. Feature ideas are welcome too.
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